Iowa Department of Human Services Privacy Policy related to the use of the ClickPay.

Effective February 01, 2006

At the Iowa Department of Human Services (“Department”) we recognize that privacy is important. This Policy applies to all of the services and websites offered by the Department or its subsidiaries or affiliated organizations (collectively, the Department's "services").

If you have any questions about this Policy, please feel free to contact us through our website or write to us at Privacy Issues, c/o Iowa Medicaid Enterprise, 100 Army Post Rd. Des Moines IA, 50315.

Information we collect and how we use it:

In order to use this website, if applicable, you must register and create an account. Through your registration and use of this website, we may collect the following types of information:

  • Information you provide - When you sign up for an account, we ask you for personal information (such as your name, email address and an account password). We maintain this information in encrypted form on secure servers. We may combine the information you submit under your account with other information in order to improve the quality of our services.
  • Department cookies - When you visit this site, we send one or more cookies - a small file containing a string of characters - to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by allowing us to permit you to easily move through this secure site. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. This website will not function properly if your cookies are disabled.
  • Log information - When you use the Department services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
  • User communications - When you send email or other communication to the Department, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

The Department processes personal information for the purposes described in this Privacy Policy and/or privacy notice for specific services. In addition to the above, such purposes include:

  • Providing our products and services to users, including the display of customized content;
  • Auditing, re-Lookup and analysis in order to maintain, protect and improve our services; and
  • Ensuring the technical functioning of our network.

The Department processes personal information on our servers in the United States of America.

Information sharing

The Department only shares personal information with other organizations or individuals outside of the Department in the following limited circumstances and only in compliance with Iowa Code sec. 217.30:

  • We have your consent.
  • We provide such information to our subsidiaries, affiliated companies or other trusted businesses associations or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms and Conditions of Use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of the Department, its users or the public as required or permitted by law.

We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who use the system. Such information does not identify you individually.

Please contact us at the address below for any additional questions about the management or use of personal data.

Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to the Department employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Data integrity

The Department processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Accessing and updating personal information

When you use the Department’s services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users' personal information.


The Department regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or the Department's treatment of personal information by contacting us through this web site or by writing to us at DHS Security and Privacy Officer, DHS, 1305 E Walnut, 1st Flr. Hoover, Des Moines, IA 50319. When we receive formal written complaints at this address, it is the Department's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between the Department and an individual.

Changes to this policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Policy changes). Each version of this Policy will be identified at the top of the page by its effective date, and we will also keep prior versions of this Privacy Policy in an archive for your review.

If you have any additional questions or concerns about this Policy, please feel free to contact us any time through this web site or at DHS Security and Privacy Officer, DHS, 1305 E Walnut, 1st Flr. Hoover, Des Moines, IA 50319.